Return and Refund Policy

At Cozypol LLC, we are committed to your satisfaction and ensuring our products meet the highest quality standards. Please review this Return and Refund Policy carefully before making a purchase.

1. No Exchanges
   We do not offer exchanges for any reason, including but not limited to:

Color preferences

Size differences

Product variations
However, in some cases, we may issue store credit at our discretion. Please review all product details carefully before placing your order.

2. Non-Returnable Items
   The following items cannot be returned or refunded due to hygiene, safety, and regulatory reasons:

Opened essential oils

Hygiene-related items (e.g., personal care products, toothbrushes, etc.)

Perishable goods (e.g., food items, supplements, etc.)

Final sale or clearance items

Any item not in its original condition
Please review product details carefully before purchasing.

3. Eligibility for Return
   A product may only be returned if it meets the following conditions:

You must notify us within 4 days of receiving the product for any return requests. (Perishable items must be reported within 48 hours.)

The product must be damaged or defective upon arrival.

4. Return Process
   To initiate a return, you must:

Contact us at contact@cozypol.com within the specified time frame.

Provide the following details:

A photo clearly showing the damage or defect.

A video demonstrating the issue (if applicable).

Once we verify your claim, we will provide:

A return shipping label and instructions.

Securely package the item and ship it back within 20 days from the approval date.

5. Refund Policy
   Refunds are processed as follows:

Full Refund: Issued for products confirmed as irreparably damaged or defective.

Partial Refund: May apply if the product is damaged but still usable, subject to our assessment.
Refunds will be processed within 7–10 business days after we receive and inspect the returned item. The total refund time may vary depending on your payment provider.

6. Items Not Eligible for
   Return or Refund
   We do not accept returns or refunds for the following:

Products that are not damaged or defective.

Returns initiated after 4 days (or 48 hours for perishables).

Products altered or used after delivery.

7. Return Shipping Costs
   Cozypol LLC covers return shipping costs for eligible returns due to damage or defects. If the return request does not meet the eligibility criteria, the customer is responsible for return shipping costs.
8. Legal Compliance
   This policy complies with U.S. laws and regulations, including Federal Trade Commission (FTC) guidelines for e-commerce businesses.
9. Policy Amendments

Cozypol LLC reserves the right to modify this Return and Refund Policy at any time without prior notice. Changes will be posted on this page and will take effect immediately.

10. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us:

For questions or concerns regarding this policy, please contact us:

Email: contact@cozypol.com
Our team will respond promptly to assist you.